Shipping & Delivery

Thank you for choosing Primova! We are excited to get your order to you as quickly and efficiently as possible. Below are the details of our shipping policy, including shipping options, rates, and estimated delivery times for both national and international orders.

Processing Time: All orders are processed within 1-3 business days. You will receive a confirmation email once your order has been shipped, along with a tracking number so you can follow your package's journey.

Shipping Options and Rates:

Shipping Method	Delivery Time (National)	Cost (National)	Delivery Time (International)	Cost (International)
Standard Shipping	3-5 business days	Free on all orders	7-9 business days	$0 flat rate
Expedited Shipping	1-3 business days	$4.99 flat rate	5-7 business days	$9.99 flat rate
Insured Shipping	Insurance Protection	$3.99 flat rate	Insurance Protection	$3.99 flat rate

Important Notes:

• Delivery times may vary based on location and external factors such as weather or customs delays.
• For international orders, please note that customs duties and taxes may apply, and are the responsibility of the customer.
• We currently ship to most countries worldwide. If you do not see your country listed at checkout, please contact us for assistance.

Order Tracking: Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order through our website or the carrier’s website.

Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us at support@primova.com within 7 days of the estimated delivery date. We will work with you to resolve the issue as quickly as possible.

Customer Support: If you have any questions or need assistance regarding your order or our shipping policy, feel free to reach out to us at support@primova.com. We’re here to help!

Thank you for shopping with Primova! We appreciate your business and are committed to providing you with a seamless shopping experience.