Refund & Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a hassle-free return and refund process within 30 days of your purchase.

30-Day Free Return Policy:

If you are not fully satisfied with your item, you can return it within 30 days of receiving your order for a full refund. Here’s how it works:

  1. Eligibility for Returns:

    • Items must be in their original condition, unused, and with all original tags and packaging.
    • Certain items, such as personalized or custom products, may not be eligible for return. Please check the product description for specific return eligibility.

  2. Return Process:

    • To initiate a return, please contact our customer support team at support@primova.com within 30 days of receiving your order. Include your order number and the reason for the return.
    • Once your return request is approved, we will provide you with a prepaid return shipping label.
    • Pack the item securely in its original packaging, affix the shipping label, and drop it off at the designated carrier location.

  3. Refund Process:

    • After we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
    • Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item sent).

Exchanges:

If you would like to exchange an item for a different size or color, please follow the return process outlined above and then place a new order for the desired item. This ensures you receive your new item quickly!

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receipt at support@primova.com. We will work with you to resolve the issue, which may include a replacement or a full refund.

Contact Us:

If you have any questions or need assistance regarding our Refund & Return Policy, feel free to reach out to us at support@primova.com. Our customer service team is here to help and ensure your experience is a positive one!

Thank you for shopping with us! We appreciate your business and are committed to providing you with quality products and excellent service.